What To Ask A Moving And Relocation Service Before Hiring
When planning a move, the questions you ask a relocation company can make all the difference in reducing stress and ensuring a smooth transition. Many people overlook the finer points, yet these specifics can dramatically impact the moving day experience. Instead of leaving things to chance, understanding which subjects to address with a potential moving service lets you gauge their reliability, transparency, and suitability—protecting your assets and your peace of mind.
Choosing a moving and relocation service in the United States involves far more than simply comparing prices or availability. Homeowners and businesses alike must uncover how these services handle delicate items, licensing, insurance, surcharges, and timelines. Asking the right questions up front reveals standards of professionalism, clarifies logistics, and helps avoid costly misunderstandings after the contract is signed.
- Licensing and Insurance Coverage – Verify with companies like United Van Lines. Average cost: $3,000–$5,000 for interstate moves.
- Detailed Estimate Process – Ask about written quotes from services such as Mayflower. Pricing: Free quotes, with final costs determined after an in-home survey.
- Handling of Valuables – Explore specialty handling policies with Allied Van Lines. Extra fragile-item surcharges may apply, usually $150–$500.
Understanding if a mover holds a valid U.S. Department of Transportation (USDOT) license distinguishes reputable carriers from unregistered operators. In the United States, licensed movers are required by law to display their DOT number, protecting customers from potential fraud or damages. Insurance details also matter greatly—federal and state levels have minimum requirements for both liability and cargo insurance, but coverage can vary widely.
The way a company provides an estimate signals professionalism and transparency. Requiring an in-home visit (physical or virtual) shows the mover cares about accuracy—this is standard practice among recognized brands like United Van Lines and Mayflower. Written estimates allow you to compare services side by side and offer recourse if surprise fees arise later.
Special handling for high-value or fragile belongings often separates full-service companies from budget providers. Leading companies like Allied Van Lines offer custom crating, white-glove packing, and even temperature-controlled shipping for unique items. Knowing whether these services are offered and at what price ensures your valuables are protected and lets you plan appropriately for items that require special care.
Additional policies around cancellation, refunds, and dispute resolution can be revealing. Top U.S. relocation services provide clear guidance on these topics upfront, avoiding confusion and additional charges on moving day. Carefully reading these policies, and asking clarifying questions, gives customers leverage and security when unexpected issues arise.
While the initial inquiry phase may seem straightforward, the deeper details reveal even more valuable insights ahead—insights that can transform your moving experience from daunting to smooth and successful.