What To Ask A Moving And Relocation Service Before Hiring

Customer Service, Policies, and Dispute Resolution with U.S. Moving Companies

The ability to communicate clearly and resolve issues quickly sets outstanding moving companies apart in the United States. Top providers like Mayflower and United Van Lines invest in customer service teams specifically trained to field moving-related queries and handle disputes. Before hiring, ask about direct points of contact and whether 24/7 support is available—some brands offer specialized move coordinators for complex relocations.

Carefully review cancellation and refund policies, as terms vary considerably. Transparent companies clearly outline these policies in their contracts, explaining circumstances that warrant full or partial refunds for delays or service interruptions. Some providers allow date flexibility without penalty if you communicate changes early, which can be critical for families or businesses on tight schedules.

When disagreements arise, having a clear understanding of a service’s dispute resolution process is crucial. Licensed companies are required to provide details about how claims are handled—look for written timelines, escalation procedures, and government-backed mediation options. Unambiguous procedures signal the company expects and welcomes accountability, not just when things go right but also when mistakes happen.

Online reviews and third-party resources like the Better Business Bureau and FMCSA complaint histories offer further transparency into how U.S. movers resolve disputes in the real world. Integrating this external insight into your vetting process, together with direct answers from the moving service, gives you additional confidence before signing any agreements.